Refund policy

We want you to feel confident shopping with us. If you're not satisfied with your order, here's how returns and refunds work:

Return Window
You may request a return within 7 days of receiving your order, as long as the item is unused, unwashed, and in its original packaging.

How to Request a Return
Contact us via WhatsApp +92 349 0013050 or email mjk.mystore@gmail.com with your order number and reason for return. Our team will confirm the return and guide you through the next steps.

Non-Returnable Items
For hygiene and safety reasons, certain items (e.g. opened skincare/health products) cannot be returned once used.

Refunds
Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds are processed within 5–7 business days, either as store credit or a direct refund via bank transfer/JazzCash/Easypaisa.

Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund at no extra cost to you.

Cash on Delivery Orders
Since most orders are paid via Cash on Delivery, refunds for COD orders are issued as store credit or bank transfer, as no online payment was made to refund directly.